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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A pop-up window will show up. It contains detailed information about all the operations that you can carry out on the page in question. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge assortment of tutorial videos explaining how to work with our Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you need, check out our extensive FAQ section, which covers questions asked by real individuals and provides practical solutions. We periodically update our Frequently Asked Questions database with new questions & answers in an attempt to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can contact our great team of customer service technicians available 24x7 and eager to assist you with any issue. Each support ticket you send will be replied to in less than sixty minutes (the average support ticket response time is approximately twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 201054

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com